Sorry for me the above didn't work when I tried it several times. It also got to the point where I could access some websites but some I couldn't. Couldn't figure it out so Johnny took my computer to his office IT guy who at first said the hard drive was wiped clean, which I knew wasn't true because I could access a lot of stuff. So then he said he was able to recover stuff and a week later I've got it back and it's working fine. The interesting thing about my gmail was that Johnny's, on this same desktop, worked fine the entire time. Makes no sense. Thanks for trying though Tina.